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Title: Benchmarking for Best Practices: Winning Through Innovative Adaptation by Christopher E. Bogan, Michael J. English ISBN: 0-07-006375-3 Publisher: McGraw-Hill Trade Pub. Date: 01 August, 1994 Format: Hardcover Volumes: 1 List Price(USD): $29.95 |
Average Customer Rating: 5 (3 reviews)
Rating: 5
Summary: Excellent Book For the Beginning Benchmarker
Comment: Bogan and English do a great job of introducing benchmarking, give great examples, and follow up with a nice set of "practice problems". They provide success stories and pitfalls to be avoided. Most importantly they give an excellent planning chapter for the company just beginning benchmarking. Great introduction to the topic.
Rating: 5
Summary: Must reading for anyone implementing benchmarks
Comment: As a responsible management consultant, virtually every one of my engagements involves measurement and benchmarking in one form or another. This is one of several books I turn to time and again to assist me in ensuring that my clients' initiatives are (1) meeting expectations (2) providing competitive advantage and (3) delivering customer satisfaction. If you have any questions, please feel free to email me - [email protected].
Rating: 5
Summary: Adopt a we-can-learn-from-anyone culture or else
Comment: Bogan and English have created a blueprint for creating this we-can-learn-from-anyone culture of benchmarking that is easy to read and use. They give literally hundreds of examples and suggestions for how to select benchmarking targets, organize for rapid learning, and implement these strategies. Learning by borrowing from the best and adapting their approaches makes sense. Buy this book before your competitors do
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Title: High Performance Benchmarking: 20 Steps to Success by H. James Harrington, James S. Harrington ISBN: 007026774X Publisher: McGraw-Hill Trade Pub. Date: 01 December, 1995 List Price(USD): $12.95 |
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Title: Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance by Robert C. Camp ISBN: 0527916358 Publisher: ASQ Quality Press Pub. Date: June, 1989 List Price(USD): $34.00 |
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Title: MLA Handbook for Writers of Research Papers (6th Ed) by Joseph Gibaldi, Phyllis Franklin ISBN: 0873529863 Publisher: Modern Language Association of America Pub. Date: May, 2003 List Price(USD): $17.00 |
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Title: Business Process Benchmarking by Robert C. Camp ISBN: 0873892968 Publisher: American Society for Quality Pub. Date: January, 1995 List Price(USD): $44.00 |
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Title: Principles of Quality Costs: Principles, Implementation, and Use by Jack Campanella ISBN: 087389443X Publisher: American Society for Quality Pub. Date: 08 December, 1999 List Price(USD): $52.00 |
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