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Title: The Leader's Handbook: Making Things Happen, Getting Things Done by Peter R. Scholtes, Russell Lincoln Ackoff ISBN: 0-07-058028-6 Publisher: McGraw-Hill Trade Pub. Date: 01 December, 1997 Format: Spiral-bound Volumes: 1 List Price(USD): $29.95 |
Average Customer Rating: 4.14 (7 reviews)
Rating: 5
Summary: Practical, incisive and visionary handbook
Comment: Scholtes expects to shock people right from the first page of his Preface. Let me quote extensively:
"More than 95 percent of your organization's problems derive from your systems, processes, and methods, not from your individual workers....
We look to the heroic efforts of outstanding individuals for our successful work. Instead we must create systems that routinely allow excellent work to result from the ordinary efforts of ordinary people.
Changing the system will change what people do. Changing what people do will not change the system.
Certain common management approaches--management by objectives, performance appraisal, merit pay, pay for performance, and ISO 9000--represent not leadership but the abdication of leadership.
Current buzzwords like empowerment, accountability, and high performance are meaningless, empty babble..." (ix-x)
The old organizations's leaders need: forcefulness, ability to motivate and inspire, decisiveness, willfulness, assertiveness, result- and bottom-line orientation, being task-oriented and having integrity and diplomacy.
Scholtes' new leadership competencies (much influenced by Edward Deming's ideas...) are based on a new mentality and understanding of: systems thinking, variability of work, how we learn, psychology and human behavior, interactions of these components, and vision, meaning, direction and focus.
The bulk of the book gives clear elaborations of these new competencies, with charts, illustrations, pertinent questions and many tools. Ch. 4 on "Getting the Daily Work Done" is a tough one, partly because it takes much effort to grasp the author's use of a Japanese term, "Gemba" (even when I can read the original Chinese characters). Issues of waste, standardization, change versus improvement, performance without appraisal, use of measurement data... are all seen in the new light of systems thinking.
Carefully study the differences between "Crazymakers" and "Healing and Learning" in the workplace (pp378-387). There is a summary of the book under "The 47 Habits of Pretty Good Leaders" (pp391-6). Peter Senge's books give excellent background material. This one is a real handbook that should be methodically studied, discussed, adapted and applied to one's own institutions. One must not forget the advice given in Chapter 1: "leaders must be patient with themselves and others, persistent, and humble, and allow themselves and others to be inelegant." (p12,p391)
Rating: 3
Summary: A reader
Comment: Being a disciple of W. Edwards Demming, Peter Scholtes has a quality department's process bias; emphasizing systems, processes and statistics. Was I reading another new age quality assurance textbook? Because of this, I felt he overemphasized the present moment. True leaders are going places and have many loyal followers. The book rarely talks about this visionary thinking or how effective organizations are moving into new areas. This is a good book for beginners as long as you're aware he presents a different viewpoint, and because of this, he did bring some useful ideas that other books didn't have. Ironically, he openly admits that you may not agree with some of his viewpoints.
Rating: 5
Summary: A Great Manual
Comment: Having attended one of his talks, I gathered this book to be condensed from Scholtes' personal experience and practical knowledge which can also be seen in his "Teams" predecessor. A functional manual covering leadership in all aspects, with its depths and substance manifested in simple and easy to follow guidelines.
An ideal recommendation for any modern manager.
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Title: The Team Handbook Third Edition by Barbara J. Streibel, Brian L. Joiner, Peter R. Scholtes, Peter R Scholtes, Barbara J Streibel ISBN: 1884731260 Publisher: Oriel Inc Pub. Date: 24 March, 2003 List Price(USD): $39.00 |
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Title: The Memory Jogger II by Michael Brassard, Diane Ritter, Francine Oddo, Diane Rilter ISBN: 1879364441 Publisher: Goal/Qpc Pub. Date: 15 January, 1994 List Price(USD): $8.95 |
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Title: Managing the Unknowable : Strategic Boundaries Between Order and Chaos in Organizations by Ralph D. Stacey ISBN: 1555424635 Publisher: Jossey-Bass Pub. Date: 25 August, 1992 List Price(USD): $45.00 |
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Title: The Memory Jogger: A Pocket Guide of Tools for Continuous Improvement by Michael Brassard, Memory ISBN: 1879364034 Publisher: Goal/Qpc Pub. Date: December, 1988 List Price(USD): $6.50 |
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Title: Project Delivery System: Fourth Edition by CH2M HILL Project Mangers ISBN: 0965261611 Publisher: CH2M HILL Constructors, Inc Pub. Date: 01 December, 2001 List Price(USD): $39.95 |
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