AnyBook4Less.com	Find the Best Price on the Web Order from a Major Online Bookstore
Home  |  Store List  |  FAQ  |  Contact Us  |
Ultimate Book Price Comparison Engine Save Your Time And Money Keyword AuthorISBN

Title: The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha K. Deming ISBN: 0-07-077974-0 Publisher: McGraw-Hill Trade Pub. Date: 01 September, 1998 Format: Paperback Volumes: 1 List Price(USD): $19.95

Your Country USA Canada United Kingdom Australia Austria Belgium France Germany Italy Netherlands Switzerland Currency AutoUSD CAD GBP EUR AUD CHF Delivery Only cheapest delivery All delivery options Include Used Books Are you a club member of: Barnes and Noble Books A Million Chapters.Indigo.ca

Average Customer Rating: 5 (9 reviews)

Rating: 5
Summary: Excellent Reference
Comment: Looking for ways to spice up a Customer Service Training Workshop and still get the message across? This book can help. I was able to have my CSR's rolling in the aisles with some of these Training Games. Yet in debriefing, the message was passed across. Whether you are seeking to train the CSR's voice or Telephone Manners you'll find a Training Game to do it.

Rating: 5
Summary: A perfect help to train customer focus
Comment: This book contains many easy-to-deliver games that really help a trainer to keep customer service (and sales) reps focussed on those things that really matter in the various phases of customer contact. Me as a fact-oriented consultant have no problem using the exercises and they help me to initiate discussion without having to "feed" the theory to the participants first. My personal favourite is the Tennis Shoe Alien game which is real fun and gives a different view of things we consider so "easy" and "basic" that we do not pay much attention to them anymore.

Rating: 5
Summary: Must have for trainer!
Comment: This book is absolutely wonderful. It has so many fresh, fun ideas to add impact and value to a training session. I am going to get a lot of use out of it.

Similar Books:

	Title: Coaching Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 0814479359 Publisher: AMACOM Pub. Date: January, 1997 List Price(USD): $18.95
	Title: The Big Book of Humorous Training Games (Big Book of Business Games Series) by Doni Tamblyn, Sharyn Weiss ISBN: 0071357807 Publisher: McGraw-Hill Trade Pub. Date: 27 June, 2000 List Price(USD): $21.95
	Title: Great Customer Service on the Telephone (The Worksmart Series) by Kristin Anderson ISBN: 081447795X Publisher: AMACOM Pub. Date: November, 1992 List Price(USD): $10.95
	Title: Delivering Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 081440765X Publisher: AMACOM Pub. Date: October, 2002 List Price(USD): $18.95
	Title: Customer Service for Dummies by Karen Leland, Keith Bailey, Giles H. Bateman ISBN: 0764552090 Publisher: For Dummies Pub. Date: 10 September, 1999 List Price(USD): $21.99