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Title: Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey ISBN: 0-07-140194-6 Publisher: McGraw-Hill/Contemporary Books Pub. Date: 18 June, 2002 Format: Paperback Volumes: 1 List Price(USD): $14.95 |
Average Customer Rating: 4.42 (45 reviews)
Rating: 5
Summary: Powerful & Actionable Way to Produce Results When It Matters
Comment: Communication problems are everywhere ... and so are potential solutions! I've seen a lot of books and training programs that purport to teach people to be more effective communicators. Most teach tried-and-true, but old-and-generic, understandings and skills that help people become somewhat more effective. They do not, however, teach people to be really effective in those few important communication challenges that really matter. That is the contribution of Crucial Conversations. In my consulting practice, I've noticed repeatedly that many managers and executives don't take on the tough issues or don't handle them well or, even worse, handle them in a way that creates positive harm in their relationship with others. When I talk to them about their situations, I find that they know they can be better communicators on tough issues; they just don't know how! That's where Crucial Conversations adds real value. In my experience, the conceptual model and skill set captured in this book are, at the same time, both powerful and actionable! And, you will like the way this book is written...a series of good examples (from work and non-work settings) to exemplify each point and help readers relate to the principles and skills. I find myself regularly sending this book to people who are "stuck" and who need a new way to think about how they can take a more active, and more powerful, role in producing the results they want.
Rating: 5
Summary: This Book is REQUIRED READING for my Company!
Comment: PAY THE [money] this book costs and avoid costly litigation, improve your communication, better manage expectations, defuse pent up emotions, and let your company be more productive!
I just finished Crucial Conversations and the first thing that I did as I laid down the book, was to log on to Amazon and order 30 copies to give to the managers within my company. I am the owner of my company of 600 employees and I am constantly searching for better ways to improve communication among our staff and employees. I am going to make sure that my HR team includes these principles into their training.
As I read through this book, I found that so many of our issues within the company would have been eliminated or diminished if we had embraced and utilized the tools laid out within this book. I could have avoided a costly lawsuit if these principles had been utilized when we were disciplining and eventually terminating an unproductive employee.
The authors have blended the humor of Dilbert, with the vision of Stephen Covey, with the practicality of consultants who have been down in the trenches of some of the biggest corporations in the US. It is an easy and enjoyable read.
I also found as I read the book that I kept thinking about how to use these tools to improve the conversations in my personal life, with my wife and with my children. I would love to see a second book that focused on Crucial Conversations at Home.
Rating: 2
Summary: Very basic common sense!
Comment: I was lead to believe there would be some ground beaking information in this book but it's really just common sense. I think everyone knows, when they're thinking straight, that just being true to yourself, honest, and respectfull of other people while holding to your point of view is the only way to truly get things done. And this is basically all this book says.
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Title: Difficult Conversations: How to Discuss what Matters Most by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher ISBN: 014028852X Publisher: Penguin USA (Paper) Pub. Date: 03 April, 2000 List Price(USD): $14.00 |
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Title: Execution: The Discipline of Getting Things Done by Ram Charan, Charles Burck, Larry Bossidy ISBN: 0609610570 Publisher: Crown Business Pub. Date: 15 June, 2002 List Price(USD): $27.50 |
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Title: Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time by Susan Scott ISBN: 0670031240 Publisher: Viking Press Pub. Date: 12 September, 2002 List Price(USD): $25.95 |
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Title: Start with NO...The Negotiating Tools that the Pros Don't Want You to Know by Jim Camp ISBN: 0609608002 Publisher: Crown Business Pub. Date: 09 July, 2002 List Price(USD): $22.95 |
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Title: The Five Dysfunctions of a Team: A Leadership Fable by Patrick M. Lencioni ISBN: 0787960756 Publisher: Jossey-Bass Pub. Date: 19 March, 2002 List Price(USD): $22.95 |
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