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Title: Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael L. George ISBN: 0-07-141821-0 Publisher: McGraw-Hill Trade Pub. Date: 27 June, 2003 Format: Hardcover Volumes: 1 List Price(USD): $34.95

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Average Customer Rating: 5 (2 reviews)

Rating: 5
Summary: Innovative Approach to Lean Six Sigma in Service
Comment: I admire Michael George for coming up with another innovative solution by applying the Lean Six Sigma approach to Service Industry. As Lean Six Sigma has helped companies in the manufacturing industry, this book will help the Service industry.

Praveen Gupta
Author of Six Sigma Business Scorecard

Rating: 5
Summary: Lean Six Sigma for Service
Comment: "Lockheed Martin is driving operating excellence in all work that we do. We recognized that our business support processes have as much opportunity for improvement as our design and build areas. By applying Lean process speed and Six Sigma quality tools to all elements of work, such as marketing, legal, contract administration, procurement, etc., we can drive competitive advantage. The lessons learned and practical case studies contained in Lean Six Sigma for Service provide a template which can create great value for customers, employees and shareholders."

---Mike Joyce, Vice President, LM 21
Lockheed-Martin

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