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Title: Service Management and Operations (2nd Edition) by Cengiz Haksever, Barry Render, Roberta S. Russell, Robert G. Murdick ISBN: 0-13-081338-9 Publisher: Prentice Hall Pub. Date: 16 November, 1999 Format: Hardcover Volumes: 1 List Price(USD): $119.00

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Average Customer Rating: 4 (1 review)

Rating: 4
Summary: a world class book
Comment: Professors leading by Robert Murdick make clear the advantegeous to apply OM strategies on services. A superb revision on the operations management dynamics. This edition keeps the material fresh, without loose its objectivity.

As a professor on service operations management I will always appreciate its invaluable didactic support as well on the consulting business.

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