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Title: Introduction to Total Quality: Quality Management for Production, Processing, and Services by David L. Goetsch, Stanley B. Davis ISBN: 0-13-232521-7 Publisher: Prentice Hall Pub. Date: 19 August, 1996 Format: Hardcover Volumes: 1 List Price(USD): $88.00

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Average Customer Rating: 4 (1 review)

Rating: 4
Summary: Practical Guidebook for serious TQM implementor
Comment: The second edition of this book is very readable. It includes a chapter on Internal Politics which is hardly mentioned in other books and yet embeded in every organizations. Thank you David and Stanley