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Title: Customer Oriented Software Quality Assurance by Frank P. Ginac ISBN: 0-13-571464-8 Publisher: Prentice Hall PTR Pub. Date: 19 December, 1997 Format: Paperback Volumes: 1 List Price(USD): $38.49 |
Average Customer Rating: 4.8 (5 reviews)
Rating: 5
Summary: Good Book on Quality Assurance Fundamentals
Comment: After working in IT for over a decade, one of the most interesting things I have found is how few people know what quality assurance is. Mr. Ginac has provided us with a simple and sound book on quality assurance that can help IT professionals to overcome some of these misconceptions. Its value can be seen on several fronts. First of all, its emphasis on the customer is refreshing, and is central to the focus of quality assurance. Second, its discourse is well rounded, illustrating that quality assurance is more broad in its focus than test planning and execution. In the latter point, it illustrates how metrics fit into the picture of quality assurance, and how QA is concerned with the entire process of developing software, from problem identification to solution delivery.
Mr. Ginac also touches on SEI's CMM, ISO 9000, and other topics of interest to the would-be quality professional. The thing that I hope that this book will do is to whet the reader's apetite for more on the topics discussed. As my title suggests, this book only touches the surface of a vast and inviting ocean of knowledge in this field. As such, I recommend it for the beinning to intermediate quality professional and for anyone in the IT field who wants to know what QA is.
Rating: 5
Summary: SQA Engineers must read this book.
Comment: I have been in the SQA business for 10+ years. I wanted to test my field knowledge by taking a certification. To my surprise, I did not pass the "Brainbench SQA Certification" (from brainbench.com) the first time I took it. Therefore, I wanted to find out what information I was missing. The test site recommended several books from Amazon.com. I choose this book because it seem to the information that I was looking for at a low cost. After reading this book, I was able to retest and pass the Brainbench SQA Certification.
What I like about this book is the basic industry information that an SQA Engineer should know. It is full of information in metrics. As a tester, I know that metrics were important but I did not know where to apply it effectively. It is also provided me some basic information in ISO 9000 and SEI CMM appraisals in customer-focused quality assurance.
I know there are many software organizations out there that have have not read this book. I highly recommend this book or similar basic book for those organizations that want to develop a quality product based on customer orientation.
Rating: 5
Summary: Full of ideas for service delivery professionals
Comment: This information-packed book taught me more about software quality from a service delivery point of view than I thought possible. I knew before reading it that it was not a typical SQA book, thanks to the previous reviews and a colleague's recommendation, so my expectations were set accordingly.
What I liked most about the book is the consistent focus on metrics that are meaningful to business users. While I was aware of many of the quality attributes discussed, I learned a few new ones to which I can apply to measuring the quality of applications that are delivered to end users. If you are unfamiliar with the term "quality attribute" it is a term that also means "desirable characteristic", and can be expressed as a technical characteristic (function or feature) or a service-oriented characteristic (quantified reliability, mean time between failures, etc.).
Another thing that make this book valuable to me is part that focused on developing questionnaires and eliciting from end users what they deemed to be quality attributes. This goes a long way towards aligning the IT/IS service delivery function to actual business requirements (instead of what we perceive to be business requirements - too often there is a wide chasm separating the two views). Moreover, extending the author's approach by communicating these quality attributes backwards into the application delivery organization that is responsible for developing applications, the ability of IT/IS to align to business requirements is further strengthened. Bear in mind that the flow down of quality attributes does not have to go to an internal development organization. Applications delivery also encompasses software vendors and consultants doing on- or off-site programming, as well as service bureaus and ASPs (application service providers). In the case of external sources of applications, the quality attributes are invaluable--no, essential--to the RFP, negotiating and contract stages of procuring and supporting the application. The value is that quality attributes are an objective way of expressing requirements that can be measured.
This book is must-reading for anyone who provides application support, including tier-2 support, business analysts and production services management. Although it is less than 210 pages in length, it contains a wealth of information that will lead to ideas and strategies for delivering better service and for more closely aligning IT/IS to the business. The only thing I did not like about the book is the "Software Quality Assurance" part of the title. Had I not been fortunate enough to have a friend who practically insisted that I read this book I would have never considered this gem. It rates five big stars by living up to the "customer-oriented" part of the title and for opening my eyes to some important concepts.
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Title: Software Testing and Continuous Quality Improvement by William E. Lewis ISBN: 0849398339 Publisher: Auerbach Pub Pub. Date: 21 April, 2000 List Price(USD): $74.95 |
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Title: Managing the Testing Process: Practical Tools and Techniques for Managing Hardware and Software Testing, 2nd Edition by Rex Black ISBN: 0471223980 Publisher: John Wiley & Sons Pub. Date: 19 July, 2002 List Price(USD): $40.00 |
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Title: Lessons Learned in Software Testing by Cem Kaner, James Bach, Bret Pettichord ISBN: 0471081124 Publisher: John Wiley & Sons Pub. Date: 15 December, 2001 List Price(USD): $39.99 |
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Title: The Handbook of Software Quality Assurance (3rd Edition) by G. Gordon Schulmeyer, James I. Mcmanus ISBN: 0130104701 Publisher: Prentice Hall PTR Pub. Date: 15 January, 1999 List Price(USD): $77.32 |
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Title: Automated Software Testing: Introduction, Management, and Performance by Elfriede Dustin, Jeff Rashka, John Paul ISBN: 0201432870 Publisher: Addison-Wesley Pub Co Pub. Date: 28 June, 1999 List Price(USD): $49.99 |
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