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Difficult Conversations: How to Discuss what Matters Most

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Title: Difficult Conversations: How to Discuss what Matters Most
by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
ISBN: 0-14-028852-X
Publisher: Penguin USA (Paper)
Pub. Date: 03 April, 2000
Format: Paperback
Volumes: 1
List Price(USD): $14.00
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Average Customer Rating: 4.5 (64 reviews)

Customer Reviews

Rating: 5
Summary: Helpful, Detailed Information
Comment: In a practical yet detailed manner, this book helps you to understand the issues surrounding tense discussions. You will develop a better understanding of why disagreements happen and the dynamics involved. The authors do a nice job of applying scientific studies to everyday life. The book lays out the three issues surrounding any disagreement. These issues are:

1. People don't agree on what really happened.
2. People experience various feelings about the disagreement.
3. A person's identity may be affected by the outcome of the disagreement.

This book can assist you in your work and personal relationships.

Kenneth McGhee - Author
Eleven Leadership Tips For Supervisors

Rating: 5
Summary: Helpful, Detailed Information
Comment: In a practical just detailed manner, this book helps you to understand the issues surrounding tense discussions. You will develop a better understanding of why disagreements happen and the dynamics involved. The authors do a nice job of applying scientific studies to everyday life. The book lays out the three issues surrounding any disagreement. These issues are:

1. People don't agree on what really happened.
2. People experience various feelings about the disagreement.
3. A person's identity may be affected by the outcome of the disagreement.

This book can assist you in your work and personal relationships.

Kenneth McGhee
Eleven Leadership Tips For Supervisors

Rating: 4
Summary: practical and useful for personal and professional life
Comment: I read this together for a negotiations class in law school. The book provides good insight and useful guidelines for a range of situations in personal and professional life. And, I would tend to disagree with another reader's review that says the book doesn't cover the situation "where I'm correct and the other person is wrong." Actually, Chapter 2 is entitled, "Stop Arguing About Who's Right," and is devoted entirely to this situation.

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