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Operations Management: Customer-Focused Principles

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Title: Operations Management: Customer-Focused Principles
by Richard J. Schonberger, Edward M., Jr. Knod
ISBN: 0-256-19406-8
Publisher: Richard d Irwin
Pub. Date: 01 November, 1996
Format: Textbook Binding
Volumes: 1
List Price(USD): $94.06
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Average Customer Rating: 2.5 (2 reviews)

Customer Reviews

Rating: 4
Summary: Mixed - good survey and quan, weaker on soft subjects
Comment: Fairly good survey book. Having an undergrad operations background, I found this book mirrored the strengths and weaknesses of a more detailed operations curriculum. Book is best in framework and quantitative model overviews, weaker on softer subjects like staffing, project management, & holistic quality.

Rating: 1
Summary: Highly over-rated . Full of fluff
Comment: If your MBA professor offers Schonberger as the answer to 21st Century Operations Management, seek a transfer quick. Obsessed with a touchy-feeling "quality paradigm", there is not enough meat here to frighten off the most zealous vegetarian. The chapters on "managing projects" and "facilities management" are especially shallow.

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