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Title: It's Not My Department!: How America Can Return to Excellence-Giving and Receiving Quality Service by Peter Glen ISBN: 0425184617 Publisher: Berkley Pub Group Pub. Date: 07 May, 2002 Format: Paperback Volumes: 1 List Price(USD): $13.00

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Average Customer Rating: 3.57

Rating: 1
Summary: A waste of time
Comment: This book is a horrible waste of time. Oh my gosh, the minimum wage taco maker put 2.5 oz of cheese on my taco instead of three. Well, I think that I will march to wall street and burst into the CEOs office and get him to give me a new taco. If you want to learn how to become a complete jerk, please read this book, as it is an excellent guide. If you want real customer service, try Clark Howard's book.

Rating: 1
Summary: Read this book with an open mind
Comment: Glen spends a lot of time in his book promoting the notion that everyone is entitled to have their egos stroked and that they are to be constantly reminded that they are the most important people in the world. This is nonsense, people are not entitled to such vanity. It is typical of the yuppie-me first mentality which permeates society today. Glen fails to take into consideration the low wages of people who provide the services today. He also fails to note that you get what you paid for, and since I bought his book in a clearance rack, I sure got what I paid for.

Rating: 5
Summary: Stop Settling For mediocre service!
Comment: How to get and give the customer service we would all like. Do uninformed sales associates, or the lack of a thank you after a purchase drive you insane? Accept it no more! Learn combative techniques in this book. Fight for what you deserve.

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