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Title: Shared Services: Adding Value to the Business Units by Donniel S. Schulman, Martin J. Harmer, John R. Dunleavy, James S. Lusk ISBN: 0-471-31621-0 Publisher: John Wiley & Sons Pub. Date: 19 February, 1999 Format: Hardcover Volumes: 1 List Price(USD): $99.00 |
Average Customer Rating: 4 (1 review)
Rating: 4
Summary: A useful book
Comment: There isn't much around on this subject and so it was good to find a book that was reasonably comprehensive. Apart from the advertising for a large CA firm and the message as to the necessity for consultants (shared services is after all a product and a money spinner for them)I thought it was useful.
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Title: Shared Services: Mining for Corporate Gold by Barbara Quinn, Robert Cooke, Andrew Kris ISBN: 0273644556 Publisher: Financial Times Prentice Hall Pub. Date: 16 May, 2000 List Price(USD): $35.00 |
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Title:Shared Services Inc.? : From Back-Office to Profit-Maker by Gary Neilson, Chris Disher, Anil Kaul, Vinay Couto ASIN: B00006L3FU Publisher: Booz Allen Hamilton, Inc. Pub. Date: 01 August, 2002 List Price(USD): $9.95 Comparison N/A, buy it from Amazon for $9.95 |
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Title: Internal Service Excellence: A Manager's Guide to Building World-Class Internal Service Unit Performance by Richard D. Hays ISBN: 0965129004 Publisher: Summit Executive Pr Pub. Date: 01 October, 1996 List Price(USD): $26.95 |
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Title: Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery by John Lee, Ron Ben-Natan ISBN: 0471210129 Publisher: John Wiley & Sons Pub. Date: 15 July, 2002 List Price(USD): $45.00 |
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Title: Foundations of Service Level Management by Rick Sturm, Wayne Morris ISBN: 0672317435 Publisher: SAMS Pub. Date: 05 April, 2000 List Price(USD): $24.99 |
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