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Title: Observational Research Handbook: Understanding How Consumers Live with Your Product by Bill Abrams ISBN: 0-658-00073-X Publisher: McGraw-Hill/Contemporary Books Pub. Date: 01 March, 2000 Format: Hardcover Volumes: 1 List Price(USD): $49.95 |
Average Customer Rating: 4 (1 review)
Rating: 4
Summary: Interesting but probably poorly understood by executives
Comment: A bit repetitive at times, perhaps because the author didn't have permission to discuss a lot of different client projects. I came away thinking that observational research (which includes interactions with consumers - not just watching them) is a sophisticated research and planning activity that only the most advanced corporations (e.g., General Mills, Xerox, Hallmark, P&G, Toyota) understand and hire for (or maybe they use their own in-house experts, something that Abrams discourages). I would also expect that it takes a lot of training and experience for someone to do this without unintentionally influencing the study - although Abrams reinforces the point that this is subjective and qualitative - and that is part of it's value. Sure seems like if a observational researcher can do this well, they could discover things that could change an entire industry (like the Palm Pilot or the Chrysler Mini-Van). Overall, I found the book to be "okay," the method itself - potentially ground-breaking.
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Title: Beyond Listening: Learning the Secret Language of Focus Groups by Bonnie Goebert, Herma Rosenthal ISBN: 0471395625 Publisher: John Wiley & Sons Pub. Date: 21 November, 2001 List Price(USD): $29.95 |
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Title: Designing and Conducting Ethnographic Research by Jean J. Schensul, Margaret Diane LeCompte ISBN: 0761989757 Publisher: Rowman & Littlefield (non NBN) Pub. Date: 19 August, 1999 List Price(USD): $24.95 |
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Title: The Mirrored Window: Focus Groups from a Moderator's Point of View by Judith Langer, Judith A. Langer ISBN: 0967143942 Publisher: Paramount Market Publishing Pub. Date: 26 February, 2001 List Price(USD): $49.95 |
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Title: Why of Consumption : Contemporary Perspectives on Consumer Motives, Goals and Desires (Routledge Interpretive Market Research Series) by S. Ratneshwar, David Glen Mick, Cynthia Huffman ISBN: 0415220955 Publisher: Routledge Pub. Date: December, 2000 List Price(USD): $139.95 |
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Title: How Customers Think: Essential Insights into the Mind of the Market by Gerald Zaltman ISBN: 1578518261 Publisher: Harvard Business School Press Pub. Date: 21 February, 2003 List Price(USD): $29.95 |
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