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Title: Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time by Susan Scott ISBN: 0-670-03124-0 Publisher: Viking Press Pub. Date: 12 September, 2002 Format: Hardcover Volumes: 1 List Price(USD): $25.95

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Average Customer Rating: 4.18 (11 reviews)

Rating: 5
Summary: A Real Breakthrough in More Effective Communications
Comment: I have seen this great book unfolding over the years as I have learned from her training sessions and listened to Susan Scott and seen her fierce determination to communicate about the "the art of communication". So much of our interaction and communication over the years is rendered ineffective because we use the wrong words, avoid conflict, or have the "put off to later" attitude. Susan has captured the answers to clear communication in a way that makes it possible for all of us to be great communicators. The exercises are extremely helpful and the step by step approach helps to make more concrete the skill sets. Her examples enliven and enrich the concepts and make them real. There have been many books written on communication. This one captures at the deepest and yet most basic level the simple rules to make "all" conversations effective both in business and in our personal lives. Ultimately we all have the same objectives: to improve relationships, to listen better, to communicate more effectively, and to be understood. Thank you, Susan, for giving us the very best way to get there "one conversation at a time!"

Rating: 5
Summary: A Fierce (robust) Book
Comment: Fierce Conversation starts with the premise that "the conversation is the relationship" and we must have Fierce (robust) Conversation's in all of our relationships -- business and personal. It is far more encompassing then other recent conversation books on how to have "crucial" or "critical" conversations only.

It's a guidebook on how to make relationships meaningful and successful. It's simplicity of focusing on "one conversation at a time" avoids the pitfall of a relationship deteriorating in Scott's words "slowly then suddenly".

It's a book whose processes I am able to put into action immediately. I can readily see how starting with one conversation at a time will lead to mastery and enrich relationships. The examples are vivid and easy to visualize and remember.

I actually look forward to having Fierce Conversations with my colleagues, customers, employees, and family.

I highly recommend Fierce Conversations.

Philip E. Fine
Chief Executive Officer
Premier Distribution Services, Inc.
Somerset, NJ

Rating: 1
Summary: She's No Stone Patton Heen - Get "Difficult Conversations"
Comment: This lady is no Stone Patton Heen. She has not done the work they have, nor put in the years of patient effort, research, testing and analysis that they have. Skip this, and buy "Difficult Conversations" instead.

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