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Title: People Skills by Robert Bolton ISBN: 0-671-62248-X Publisher: Touchstone Books Pub. Date: 06 June, 1986 Format: Paperback Volumes: 1 List Price(USD): $13.00 |
Average Customer Rating: 4.62 (24 reviews)
Rating: 5
Summary: required reading
Comment: This book should be in every high school in America. The skills discussed in this book are invaluable tools to interacting with anyone. Communication is the key to every relationship- business or personal- and this book provides concrete and understandable techniques for better listening, talking and exchanging. PEOPLE SKILLS is for anyone who is having chronic problems in relationships.
Rating: 4
Summary: Mastering Communication
Comment: Bolton does a good job of teaching communication strategies. He identifies "high risk" responses -- words that put up barriers between people and lead to resentment and anger. He also discusses the art of reflective listening, reading body language, and, finally, assertiveness. He correctly states that being assertive will, on occasion, bring you into conflict with others. The book instructs you on how to deftly handle conflict and defensiveness. This is where the tough skills of listening and communicating come into play.
Bolton's writing style is steady and clear, but not especially lively. That makes the book somewhat of a chore to read, despite the good information contained therein. I would give it 5 stars for content alone, but 3 stars for presentation. Odd, in fact, that a book on communication fails to maintain an interesting tone.
Rating: 4
Summary: Good ideas although too verbose
Comment: "People Skills" is a primer on interacting with others. Bolton's premise is that our communication patterns are inherently faulty and he urges the reader adopt his framework to remedy. He presents - in order - listening skills, assertion skills, conflict-resolution skills, and collaborative problem solving skills, with each building upon the others. He blends keen insight into human nature, concepts of psychology and basic Judeo-Christian values into what appears to be a very effective methodology. The skills seem obvious, but in practice are rarely used, and in fact are rather uncomfortable when trying to start using.
I found Bolton's framework very valuable and thus far see its application can profoundly improve my own people skills in both a business and parental setting. Unfortunately, like most books of this type, the text is extremely verbose. Bolton possesses a style that is much less dry and wordy than many of his peers - in fact, I find it difficult to finish most of these types of books - but the ideas plus examples could have been distilled down to one-half the length of the 300 pages. The text is also very well referenced and footnoted, but - as a lay reader - I think the constant crediting other psychologists and philosophers confuse and muddy the message. This could be a book that one could return to periodically to refresh their skills, but its length will prevent the less diligent. I found myself taking detailed notes on each chapter for later referral; while a testament to the material, I wish the author had made it easier to digest.
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Title: Messages: The Communication Skills Book by Patrick Fanning, Matthew, Phd McKay, Martha Davis ISBN: 1572240229 Publisher: New Harbinger Pubns Pub. Date: September, 1995 List Price(USD): $16.95 |
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Title: How To Start A Conversation And Make Friends : Revised And Updated by Don Gabor ISBN: 0684868016 Publisher: Fireside Pub. Date: 09 January, 2001 List Price(USD): $12.00 |
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Title: The Art of Talking So That People Will Listen : Getting Through to Family, Friends & Business Associates by Paul W. Swets ISBN: 0671761552 Publisher: Simon & Schuster (Paper) Pub. Date: 25 April, 1986 List Price(USD): $11.00 |
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Title: People Styles at Work: Making Bad Relationships Good and Good Relationships Better by Robert Bolton, Dorothy G. Bolton ISBN: 0814477232 Publisher: AMACOM Pub. Date: April, 1996 List Price(USD): $19.95 |
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Title: Conversationally Speaking : Tested New Ways to Increase Your Personal and Social Effectiveness by Alan Garner ISBN: 1565656296 Publisher: McGraw-Hill/Contemporary Books Pub. Date: 01 April, 1997 List Price(USD): $14.00 |
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