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Dr. Deming : The American Who Taught the Japanese About Quality

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Title: Dr. Deming : The American Who Taught the Japanese About Quality
by Rafael Aguayo
ISBN: 0-671-74621-9
Publisher: Fireside
Pub. Date: 15 September, 1991
Format: Paperback
Volumes: 1
List Price(USD): $14.00
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Average Customer Rating: 4.64 (11 reviews)

Customer Reviews

Rating: 5
Summary: READ, READ, READ!!!! - easy redability and useful...
Comment: Although I agree the book is dated in its examples, etc...

This book captures the essence of the way at looking at quality, no matter what field you may be in. The examples are dated, but the simple premise of what the book discusses is as important as ever today. The companies I have worked for since graduation from college (1992) still haven't come close to thinking of quality as described, and it was a hot topic in my production management classes during that time. The readability of the book is excellent; real-world (not classroom) analysis that keeps you interested in the subject without confusion.

The one dis-heartening (sp.) thing in this book is that for low- and mid-level managers, it's difficult to be an agent of change when nobody else believes or is comitted to this practice. Everywhere I've been so far still put too much emphasis on things that Deming calls crazy. I'll leave that for a management effectiveness book to discuss, but it's a read that anybody would find useful.

Rating: 2
Summary: Dr. Demming: The American Who Taught the Japanese about...
Comment: WOW!!! This book is almost 10 years old. Perhaps useful in it's published timeframe.... very questionalble now... expecpt , perhaps, as an historical perspective. I hope that all readers keep the1991 issue date in mind as an objective reference tool and not as astutely quotable at this time... to avoid appearing as unread the past decade.

Rating: 4
Summary: A lite version of "Out of the Crisis"
Comment: Mr. Aguano's book was one of the first ones I read when placed in a supervisory position 10 years ago. Through people "borrowing" my copy (never to return), I'm currently on my third, highlighter marker streaked copy. I enjoy it that much!

This book is a great introduction to TQM. It is extremely easy to read, well organized, and moves quickly. It basically is a "lite" version of Deming's "Out of the Crisis." (Deming's book is a definite recommended read).

The plus side of this book is that it explains how management needs to understand the nature of variation. It explains through Deming's (now famous) "red bead experiment," how variation is inherent in all systems, and it is up to management to reduce that variation. It also shows how some of the tools of quality management, such as control charts, explain stable/unstable systems.

The minus side of this book is that it is simplistic. If you are looking for how to calculate a control chart, do not look here. If you want to understand the difference between X & R control charts and P control charts, it is not in this book. On the other side, it's not really in Deming's either. But at least Deming shows some of the calculations necessary to make a P control chart. I recommend reading Leonard Doty's "Statistical Process Control" for the hard-core SPC methodology.

Also, the author gushes a bit about Deming. I don't know how to articulate it, but the fawning over Deming oozes out of the writing. That gets annoying (to me) after a while. Fortunately, it's a short book!

In summary, if you have read Deming's "Out of the Crisis," skip this book. It more or less rehashes much of that book, without any of the statistical calculations.

If you haven't read Deming's book, by all means read this. I still feel that it should be a TQM required read for all new managers. It explains in simple terms the role of management in TQM.

P.S. If you are trying to decide between this book and Mary Walton's "The Deming Management Method," pick this one. Mary Walton's book does not deal as much as this book with the theory and application of TQM. Her book is more TQM "case history" based.

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