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Title: Strategic Operations: Competing Through Capabilities by Robert H. Hayes, Gary P. Pisano, David M. Upton ISBN: 0-684-82305-5 Publisher: Simon & Schuster Pub. Date: 01 March, 1996 Format: Hardcover Volumes: 1 List Price(USD): $50.00

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Average Customer Rating: 3 (1 review)

Rating: 3
Summary: Reaching
Comment: A solid work, for the most part. Good distillation of Operatins Strategy. The first half of the book lays out the basics in the right amount of detail. And the second half explores some of the more "interesting" options available to managers today.

While I thought Pisano and company did a good job overall, they seemed to underestimate the power of simply being better than the competition in ALL arenas. This is a strategy that, if achieved, would really make JIT, TQM, and so forth, superfluous. Interestingly, this receives no mention thoughout the entire text.