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Title: Managing The Professional Service Firm by David H. Maister ISBN: 0-684-83431-6 Publisher: Free Press Pub. Date: 09 June, 1997 Format: Paperback Volumes: 1 List Price(USD): $25.00 |
Average Customer Rating: 5 (23 reviews)
Rating: 5
Summary: A Lucid and Valuable Guidebook
Comment: I devoured this book when it first appeared almost ten years ago, and still turn to it from time to time because it is still the best thing out there on its topic. Maister considers a number of major issues within professional service firms (such as firm positioning, type of work, recruiting, training, up-or-out promotion, partner compensation, coaching, and self-development) and within each one presents a lucid exegesis that is at the same time profound and simple. His analysis rivals Stephen Covey's "7 Habits" in its depth and elegance, and, like Covey, Maister makes his discoveries more accessible by frequently including a personal side to them.
Professionals working in large law firms, accounting firms, architecture firms or consultancies will immediately find both themselves and their firms within this book. They may not always like what they see, as Maister discusses some of the hard choices that are required by the traditional, meritocracy-based firm model. Notably, Maister illustrates clearly why much of the heartache within such firms comes from failing to make such choices and trying to be too many (inconsistent) things at once.
Maister does not spend a lot of time trying to defend the traditional merit-based, up-or-out, partner/associate model of professional service firms, nor does he insist that we pledge allegiance to that model. He is well aware of, and points out, the hazards and potential injustices of that model. It is clear, however, that whatever its faults, Maister believes it is the best model we have right now, and that his job is to help people make it work as best they can. This book represents a giant step in that direction, and should be required reading for anyone in a position to influence management at a professional service firm.
Rating: 5
Summary: Still an Important Book After All These Years
Comment: Still very relevant and important read for anyone in professional services. I particularly like the following chapters:
A Question of Balance:
Quality Work Doesn't Mean Quality Service
The Importance of Scheduling
There's so much in this book, well recommended.
Rating: 5
Summary: If you are in for a "services career" must have book
Comment: I'm now in my seventh year in Professional Services and High End Management Consulting - as an individual contributor as well as in leadership roles - this book always lead the way in difficult situations.
If you want to pursue a career in services: must read!
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Title: The Trusted Advisor by David H. Maister, Charles H. Green, Robert M. Galford ISBN: 0743212347 Publisher: Free Press Pub. Date: 25 September, 2001 List Price(USD): $15.00 |
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Title: TRUE PROFESSIONALISM : The Courage to Care About Your People, Your Clients, and Your Career by David H. Maister ISBN: 0684840049 Publisher: Free Press Pub. Date: 18 May, 2000 List Price(USD): $15.00 |
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Title: Rain Making: The Professional's Guide to Attracting New Clients by Ford Harding ISBN: 1558504206 Publisher: Bob Adams Inc. Publishers Pub. Date: 01 September, 1994 List Price(USD): $14.95 |
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Title: First Among Equals: How to Manage a Group of Professionals by Patrick J. McKenna, David H. Maister ISBN: 0743225511 Publisher: Free Press Pub. Date: 09 April, 2002 List Price(USD): $26.00 |
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Title: Building Professional Services: The Sirens' Song by Mitch Peterson, Steve O'Connor, Harris Kern, Thomas E. Lah ISBN: 0130353892 Publisher: Prentice Hall PTR Pub. Date: 12 June, 2002 List Price(USD): $44.99 |
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