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Title: You Will Be Satisfied
by Bob Tasca, Peter Caldwell
ISBN: 0-694-51683-X
Publisher: HarperAudio
Pub. Date: January, 1996
Format: Audio Cassette
Volumes: 1
List Price(USD): $12.00
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Average Customer Rating: 5 (7 reviews)

Customer Reviews

Rating: 5
Summary: A book that showed us what we should be doing
Comment: After the owner of our store read the book all employees read it . Then the owner flew to meet Mr Tasca at his store ,he spent 3 days there, wa sgiven the tour of his store, he spent quite a bit of time meeting with Mr Tasca and his sons talking about his philosophy and way of doing business .What a place !! upon returning we have instatuted The same 7 day return policy that Mr Tasca has as well as putting 3month 3000 mile waranties on our cars.it took some faith in our selves and our business to go all the way but we have and we have not regreted it one bit,, Great Book

Rating: 5
Summary: How to sell with integrity and without lowering your price
Comment: This book, through anecdote and exposition, tells the reader flat-out how to sell, without violating integrity. It covers why the "lowest price" game is one you can not win. It tells what the customer really wants. While it discusses these topics in relation to selling cars, it explains how these ideas can be used in other industries.

When I first saw this book, I picked it up because the name was familiar, since I used to live in southeastern Massachusetts, and I wondered what Bob Tasca had to say. Now I know, and I feel that I got good value from the book. And that's his point, in part. But it's -his- book, so let -him- say it to you.

Would I buy a car from this man? You bet. (review from reading the hardcover edition)

Rating: 5
Summary: The book for every dealership manager to read
Comment: Bob does a great job of showing his winning formula to build a successful dealership. Although any business person can learn from his book, it's a must read for dealership managers. I have recommended it to my dealership clients.

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