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Title: How to Say It At Work: Putting Yourself Across with Power Words, Phrases, Body Language, and Communication Secrets by Jack Griffin, Tom Power ISBN: 0-7352-0012-2 Publisher: Prentice Hall Press Pub. Date: 15 May, 1998 Format: Paperback Volumes: 1 List Price(USD): $15.95 |
Average Customer Rating: 3.88 (8 reviews)
Rating: 5
Summary: Good ideas for the tongue-tied.
Comment: This is an excellent book for anyone who thinks of the right response about three days too late. This book also provides a good framework to base verbal communication upon. It is especially useful for anyone that is shy, non-assertive, non-confrontational, or simply wants to put forth a professional image. I use it as an example in my Customer Service and Career Search classes and the students love it!
Rating: 5
Summary: Practical, Situational, Inexpensive
Comment: This book is (a) practical - it provides logical, step-by-step details that work, (b) situational - it is organized by the many types of conversations and interactions that one is likely to have on the job, and (c) inexpensive - it offers a lot for the money.
Granted, some of the specific situations covered in this book occur regularly and will be most helpful to readers who may have little or no workplace experience.
The book's real value, however, involves those interactions we have with our bosses, employees, customers, and suppliers that do not happen all that often. When these situations come up, emotions may run high and the stakes may be significant. In my experience, "common sense" alone wasn't always enough to ensure that I got what I needed and still maintained a good relationship with the other person. This book doesn't guarantee that (nothing does), but it does offer guidelines that have helped and worked for me.
If you have natural political savvy on the job, you probably don't need the information in this book. If you are more comfortable dealing with tasks than dealing with the people in your workplace, I think you will find this book well worth twelve bucks and the few minutes it takes to read about a specific interaction before you're actually having it.
Rating: 1
Summary: Waste of Time
Comment: This book claims to provide important keys to office communication, but there is nothing ground-breaking here. In fact, it's a disappointing waste of time of the first order, as most of the items covered are mere common sense. If you need help remembering not to refuse a request by your boss by telling him that "that's not my job" then, by all means, purchase this book. Otherwise, try one of the 1000s of books out there that can really help you achieve this goal, such as Stephen Covey's "The 7 Habits of Highly Effective People" or Dale Carnegie's "How to Win Friends and Influence People".
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Title: How to Say It: Choice Words, Phrases, Sentences & Paragraphs for Every Situation by Rosalie Maggio ISBN: 0735202346 Publisher: Prentice Hall Press Pub. Date: 28 August, 2001 List Price(USD): $16.00 |
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Title: How to Say It Best: Choice Words, Phrases, and Model Speeches for Every Occasion by Jack Griffin ISBN: 0134353226 Publisher: Prentice Hall Press Pub. Date: 07 February, 1994 List Price(USD): $15.95 |
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Title: Communicate With Confidence! by Dianna Booher ISBN: 007006606X Publisher: McGraw-Hill Trade Pub. Date: 01 July, 1994 List Price(USD): $14.95 |
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Title: Great Letters for Every Occasion by Rosalie Maggio ISBN: 0735200815 Publisher: Prentice Hall Press Pub. Date: 30 June, 1999 List Price(USD): $16.95 |
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Title: How to Say It Style Guide by Rosalie Maggio ISBN: 073520313X Publisher: Prentice Hall Press Pub. Date: 15 January, 2002 List Price(USD): $6.95 |
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