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Title: The Quality Movement: What Total Quality Management is Really All About! by Helga Drummond ISBN: 0-7494-0753-0 Publisher: Kogan Page Pub. Date: January, 1992 Format: Hardcover Volumes: 1 List Price(USD): $29.95

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: Best book on TQM I have EVER read!
Comment: I found this book in 1994 while doing my thesis on TQM. It explained TQM in the clearest terms. It was exceptional. I passed it on to coworkers who thought TQM was useless...until they read the book. They said if they had read the book before implementation they would have been behind it 100%