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Microsoft CRM for Dummies

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Title: Microsoft CRM for Dummies
by Joel Scott, Michael DeLisa
ISBN: 0-7645-1698-1
Publisher: For Dummies
Pub. Date: 25 July, 2003
Format: Paperback
Volumes: 1
List Price(USD): $24.99
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Average Customer Rating: 2.5 (2 reviews)

Customer Reviews

Rating: 4
Summary: Good, with Limitations
Comment: Ordered this book because it was the first out on MS CRM. And while the book was helpful, it was typical "Dummies" material in that I think it lacked some things (e.g. Did not cover form customization, creating a letter/fax, etc.). So, it is a good primer to CRM, but I'm sure better material will be released. This is probably a good read for the average user, but for an admin or "trainer", you'll want to delve deeper.

Rating: 1
Summary: Where is Waldo
Comment: I ordered this book 25 days ago. Clearly someone is selling vaporware

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