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Title: Microsoft CRM for Dummies by Joel Scott, Michael DeLisa ISBN: 0-7645-1698-1 Publisher: For Dummies Pub. Date: 25 July, 2003 Format: Paperback Volumes: 1 List Price(USD): $24.99 |
Average Customer Rating: 2.5 (2 reviews)
Rating: 4
Summary: Good, with Limitations
Comment: Ordered this book because it was the first out on MS CRM. And while the book was helpful, it was typical "Dummies" material in that I think it lacked some things (e.g. Did not cover form customization, creating a letter/fax, etc.). So, it is a good primer to CRM, but I'm sure better material will be released. This is probably a good read for the average user, but for an admin or "trainer", you'll want to delve deeper.
Rating: 1
Summary: Where is Waldo
Comment: I ordered this book 25 days ago. Clearly someone is selling vaporware
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Title: The CRM Handbook: A Business Guide to Customer Relationship Management by Jill Dyche, Jill Dyché ISBN: 0201730626 Publisher: Addison-Wesley Pub Co Pub. Date: 09 August, 2001 List Price(USD): $44.99 |
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Title: A Practical Guide to CRM by Janice Reynolds ISBN: 1578201020 Publisher: Publishers Group West Pub. Date: 15 June, 2002 List Price(USD): $34.95 |
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Title: Harvard Business Review on Customer Relationship Management by C.K. Prahalad, Patrica B. Ramaswamy, Jon R. Katzenbach, Chris Lederer, Sam Hill ISBN: 1578516994 Publisher: Harvard Business School Press Pub. Date: 15 January, 2002 List Price(USD): $19.95 |
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Title: The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk by Michael Gentle ISBN: 0749438983 Publisher: Kogan Page Pub. Date: 17 December, 2002 List Price(USD): $39.95 |
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Title: Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship by Frederick Newell, Seth Godin ISBN: 1576601323 Publisher: W. W. Norton & Company Pub. Date: 01 March, 2003 List Price(USD): $29.95 |
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