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Title: Measuring Organizational Improvement Impact (Quality Improvement Series) by Richard Y. Chang, Paul De Young ISBN: 0-7879-5101-3 Publisher: Pfeiffer Pub. Date: 23 April, 1999 Format: Paperback Volumes: 1 List Price(USD): $20.00

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Average Customer Rating: 4 (1 review)

Rating: 4
Summary: Good "how-to" book for establishing performance measures
Comment: This is a good introductory book in performance measurement. It offers a team approach methodology for organizations desiring improvement. It is an excellent pratical guide for the novice.

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