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Title: Service Quality : New Directions in Theory and Practice by Roland T. Rust, Richard L. Oliver ISBN: 0-8039-4920-0 Publisher: SAGE Publications Pub. Date: 15 November, 1993 Format: Paperback Volumes: 1 List Price(USD): $46.95 |
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Title: DELIVERING QUALITY SERVICE by Valarie A. Zeithaml ISBN: 0029357012 Publisher: Free Press Pub. Date: 19 March, 1990 List Price(USD): $36.00 |
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