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Title: Best Practices in Customer Service by Ron Zemke, John A. Woods, Amacom ISBN: 0-8144-7028-9 Publisher: AMACOM Pub. Date: January, 1999 Format: Paperback Volumes: 1 List Price(USD): $39.95

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: customer first
Comment: Treat colleagues as customers ,then smile and be helpful and supportive ,caring,innovator, sociable good listener, creative patient .

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