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Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)

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Title: Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
by Ron Zemke, Chip R. Bell, John Bush
ISBN: 0-8144-7084-X
Publisher: AMACOM
Pub. Date: May, 2000
Format: Paperback
Volumes: 1
List Price(USD): $17.95
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Average Customer Rating: 5 (1 review)

Customer Reviews

Rating: 5
Summary: Ron Zemke does it again...
Comment: I have been in the hotel business for 11 years and this has given myself and my staff a new attitude toward our guests--the people that pay our salaries.

I read the entire book in a day off, highlited like crazy and was psyched to go back and share many of the ideas with my staff!

Kudos...I really enjoyed it :)

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