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Title: Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) by Ron Zemke, Chip R. Bell, John Bush ISBN: 0-8144-7084-X Publisher: AMACOM Pub. Date: May, 2000 Format: Paperback Volumes: 1 List Price(USD): $17.95 |
Average Customer Rating: 5 (1 review)
Rating: 5
Summary: Ron Zemke does it again...
Comment: I have been in the hotel business for 11 years and this has given myself and my staff a new attitude toward our guests--the people that pay our salaries.
I read the entire book in a day off, highlited like crazy and was psyched to go back and share many of the ideas with my staff!
Kudos...I really enjoyed it :)
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Title: Coaching Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 0814479359 Publisher: AMACOM Pub. Date: January, 1997 List Price(USD): $18.95 |
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Title: Delivering Knock Your Socks Off Service by Ron Zemke, Kristin Anderson ISBN: 081440765X Publisher: AMACOM Pub. Date: October, 2002 List Price(USD): $18.95 |
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Title: Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series) by Thomas K. Connellan, Ron Zemke ISBN: 0814478247 Publisher: AMACOM Pub. Date: June, 1993 List Price(USD): $17.95 |
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Title: Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series) by Kristin Anderson, Ron Zemke ISBN: 0814478840 Publisher: AMACOM Pub. Date: October, 1996 List Price(USD): $17.95 |
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Title: Managing Knock Your Socks Off Service (Knock Your Socks Off Series) by Chip R. Bell, Ron Zemke, John Bush ISBN: 0814477844 Publisher: AMACOM Pub. Date: May, 1992 List Price(USD): $17.95 |
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