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Title: Managing Knock Your Socks Off Service (Knock Your Socks Off Series) by Chip R. Bell, Ron Zemke, John Bush ISBN: 0-8144-7784-4 Publisher: AMACOM Pub. Date: May, 1992 Format: Paperback Volumes: 1 List Price(USD): $17.95 |
Average Customer Rating: 4.83 (6 reviews)
Rating: 5
Summary: A manual for daily living!
Comment: I have been working in the computer help desk field for almost 2 years and before that for 18 months in Marketing Communications. Reading this book and Delivering KYSOS has convicted me of many errors in attitude and performance and shows that excellent customer service does not have to be drudgery and can really be fun!
Furthermore, as a side benefit, I have begun to apply KYSOS in my personal life as well, and am really enjoying it. It has also made me aware of excellent service when I receive it, and I now feel obligated to compliment the deliverer (and sometimes the manager!) rather than simply be served and move on.
You don't have to work in a traditional Customer Service role to benefit. No matter what your work is, you have customers - your bosses, shareholders, executives, your secretaries and clerical help, your vendors, etc. And if you are out of work, your potential employers and interviewers are your customers!
Don't buy this book or any in the Knock Your Socks Off series unless you are prepared to make some basic changes in your general attitude that will make your work and your personal life more rewarding and a lot more fun!
Rating: 5
Summary: Managing Knock Your Socks Off Service
Comment: Managing Knock Your Socks Off Service is a must have book for anyone in the service industry. All companies have consumers, either internal(employees) or external (customers), or both. Zemke & Bell have created a simple, yet intricate formula for great customer service. First, there must be a vision for all to follow & it must be communicated to all. Great customer service is a critical factor in today's economy and will continue to be in the future. If you can provide great customer service first for your employees and allow them to be a viable resource for you, then they can carry on that vision and are able to provide knock your socks off service to your customers.
If you are in management now or will be in the future, please read and learn how you can provide great customer service to your company, employees, and your customers. Success can be within your reach, if you apply the philosophy within this book.
Rating: 5
Summary: A Must Have For Any Organization
Comment: This is a great book. It provides many great suggestions as well as reminders for anyone in customer service. Managing Knock Your Socks Off Service explains the important points for customer service in an easy to read format.
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