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Title: Ama Handbook for Customer Satisfaction: A Complete Guide to Research, Planning, & Implementations by Alan Dutka ISBN: 0-8442-3586-5 Publisher: McGraw-Hill Pub. Date: 01 July, 1995 Format: Paperback List Price(USD): $24.95 |
Average Customer Rating: 4 (1 review)
Rating: 4
Summary: request for e-mail of alan f. dutka
Comment: I would be glad if you could let me know the email address of alan f dutka. I would like to correspond directly with him. thank you.
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Title: Measuring Customer Satisfaction: Development and Use of Questionnaires by Bob E. Hayes ISBN: 087389362X Publisher: American Society for Quality Pub. Date: 01 November, 1997 List Price(USD): $35.00 |
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Title: Strategy Maps: Converting Intangible Assets into Tangible Outcomes by Robert S. Kaplan, David P. Norton ISBN: 1591391342 Publisher: Harvard Business School Press Pub. Date: 02 February, 2004 List Price(USD): $35.00 |
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