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Title: The Change Agent's Guide to Radical Improvement by Ken Miller, Robin L. Lawton ISBN: 0-87389-534-7 Publisher: American Society for Quality Pub. Date: 01 January, 2002 Format: Paperback Volumes: 1 List Price(USD): $45.00 |
Average Customer Rating: 5 (3 reviews)
Rating: 5
Summary: I've been waiting for this book....
Comment: This book is the perfect marriage between process improvement methods and Rob Lawton's Creating a Customer-Centered Culture. Ken has provided a clear roadmap for organizations to get focused on the customer, measure things that the customer cares about, and achieve those results with the least amount of pain and agony.
I have already recommended this book to several of my clients who are starting (or are already on) the journey of using teams, focusing on the customer and improving their organizations. It has everything you need, so it's a great reference book as well.
Rating: 5
Summary: WOW!!
Comment: Ken Miller has hit the nail on the head with The Change Agent's Guide to Radical Improvement. Whether you are a seasoned Change Agent / Quality guru, or somebody who often asks "Why do we do it this way?", you need to read this book. That experience alone will leave you energized and chomping at the bit to identify and begin projects that ACTUALLY DELIVER RESULTS.
Miller has provided us with a comprehensive "How-to" guide for making your organization (corporate, government, education, healthcare, Service) and yourself very valuable. The chapters are well-written, easy to understand and thought-provoking. From the proper diagnosis of a project to the implementation to the wonderful method of tracking results, it is literally the only book you need to drive change through your organization. Since reading the book and attending the author's academy, I've used many new, as well as old tools to more effectively run meetings, solve problems, improve processes and lead planning sessions. The big difference I've noticed with the use of the old tools is that I now use them in the proper situations. Miller also identifies the "Change Agent Body Of Knowledge," the features a person must have to be a successful agent of change.
Read this book. You won't regret it, and you might possibly change the way you approach your work. Appropriate for all levels of the organization, especially management.
Rating: 5
Summary: Replace your entire Quality Library with this One Book!
Comment: If you are a student of improvement, then this book is an "All You Can Eat Buffet" of your favorite foods. It literally takes the best of thousands of quality principles and tools and combines them into one easy to read and use manual.
Ken Miller's book on tools for change agents has failed to find a prominent place on my bookshelf not because of content, but I simply have not been able to put the book away since I first opened it. It reenergized me as a team leader and has contributed greatly to the effectiveness of our improvement efforts.
Chapters are written using examples that are well suited for the subject matter and that the reader can easily relate to. At the end of each chapter are easy to follow tools that will quickly become an indispensable component in your facilitating arsenal. My personal favorites include the techniques for getting more out of brainstorming, and Ken's methods for analyzing projects.
This comprehensive book is a must have for everyone who wants to see their company grow! Before you start your next team initiative do yourself an enormous favor, READ THIS BOOK!
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Title: Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed by Robin L. Lawton ISBN: 0873891511 Publisher: American Society for Quality Pub. Date: September, 1993 List Price(USD): $30.00 |
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Title: Motion and Time Study for Lean Manufacturing (3rd Edition) by Fred E. Meyers, Jim R. Stewart ISBN: 0130316709 Publisher: Prentice Hall Pub. Date: 22 May, 2001 List Price(USD): $88.00 |
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Title: The Change Agents' Handbook: A Survival Guide for Quality Improvement Champions by David W. Hutton ISBN: 0873892879 Publisher: American Society for Quality Pub. Date: 1994 List Price(USD): $38.00 |
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Title: Project Management in Manufacturing and High Technology Operations by Adedeji Bodunde Badiru ISBN: 0471127213 Publisher: Interscience Pub. Date: 07 June, 1996 List Price(USD): $110.00 |
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Title: Quality Is Personal : A Foundation For Total Quality Management by Harry Roberts ISBN: 0029266254 Publisher: Free Press Pub. Date: 28 June, 1993 List Price(USD): $22.95 |
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