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Title: The Process Edge: Creating Value Where It Counts by Peter G.W. Keen ISBN: 0-87584-588-6 Publisher: Harvard Business School Press Pub. Date: 16 May, 1997 Format: Hardcover Volumes: 1 List Price(USD): $29.95 |
Average Customer Rating: 4.38 (8 reviews)
Rating: 4
Summary: The Process Edge
Comment: Excellent overview and approach to project selection for business process improvement. Clear and original thinking on the matrix and balance sheet approach to process definition. Little detail however on what to do once the targeted areas are identified. Good companion to Good To Great by Collins (with similar levels of implementation detail).
Rating: 4
Summary: "Keen" Insight into Process Improvement
Comment: Most improvement programs struggle with the project selection process. Mr Keen provides an interesting approach in identifying processes where improvement offers the greatest impact to the organization. There is also intriguing discussion contrasting benefits and value. This is a nice thought provoking book for folks tasked with identifying improvement opportunities in any organization.
Rating: 4
Summary: Thought Provoking!
Comment: Keen excels at extending the definition of processes and providing a structured Salience/Worth matrix approach of thinking about them. An important read for developing an understanding of processes and their role.
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Title: Business Process Management (BPM): The Third Wave by Howard Smith, Peter Fingar ISBN: 0929652339 Publisher: Meghan-Kiffer Press Pub. Date: January, 2003 List Price(USD): $39.95 |
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Title: Process Innovation: Reengineering Work Through Information Technology by Thomas H. Davenport ISBN: 0875843662 Publisher: Harvard Business School Press Pub. Date: 01 October, 1992 List Price(USD): $35.00 |
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Title: Rath & Strong's Six Sigma Pocket Guide by Rath & Strong ISBN: 0970507909 Publisher: Rath & Strong Pub. Date: 17 October, 2000 List Price(USD): $14.95 |
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Title: The eProcess Edge: Creating Customer Value & Business in the Internet Era by Peter Keen, Mark McDonald ISBN: 0072126264 Publisher: Osborne/McGraw-Hill Pub. Date: 16 June, 2000 List Price(USD): $29.99 |
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Title: Beyond Reengineering : How the Processed-Centered Organization is Changing Our Work and Our Lives by Michael Hammer ISBN: 0887308805 Publisher: HarperBusiness Pub. Date: 01 September, 1997 List Price(USD): $16.00 |
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