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Title: Beyond Reengineering : How the Processed-Centered Organization is Changing Our Work and Our Lives by Michael Hammer ISBN: 0-88730-880-5 Publisher: HarperBusiness Pub. Date: 10 September, 1997 Format: Paperback Volumes: 1 List Price(USD): $16.00 |
Average Customer Rating: 3.88 (8 reviews)
Rating: 1
Summary: Mr. Hammer has little knowledge of the real business world
Comment: I come from four generations of independent businessmen, none of whom needed a book to tell them how to run one. And none of whom ever failed at the business they owned. I currently work for a company that has been in business for 102 years, and this book has sold some of the marketing types in management down the Hammer River of "process", whose implementation and loose interpretation of this book has resulted in mass retirements; fragmentation of skilled staff; loss of communication between working departments, and physical movements of employees that follow no logical purpose. The effect upon moral as a whole has de-motivated all of us. You cannot come to work or take a break without small groups of people venting their outrage at what's going on. There are increased hand-offs and rather than report to one person, now we must go through five, wait for a number to be generated for each task we perform (2 to 5 days). It's the craziest way to run a business that I've ever seen! We are left trying to figure out who is the leader and how we are supposed to get a project completed. None of us can figure out why management would go along with what Mr. Hammer proposes, when we won the JD Powers award for Customer Satisfaction in 2003. If we were not successfully doing our jobs before this "process change implementation", I'd like to know how this company stayed in business for 102 years! His proposals have intentionally set us up to fail. The only reason I can find for a company to use his recommendations is if they intend to be bought, want to get rid of all their employees, and want to cause general dishelvement and frustration. We were told that no jobs would be eliminated, this was not a reorganization, not a restructure. And yet entire departments that were instrumental in the core business of this company have been dissolved. And those who have retired would not have otherwise done so, had this company not chosen Mr. Hammer's path. Staff that has left is not being replaced. And no one prefers the job title "Subject Matter Expert" over the one they had before. Nobody wants "Process Leader" on their business cards. We all want to be productive, to feel that our work has real purpose and relevance. Mr. Hammer would have us all be nothing more than the by-product of some process that was unnecessary. I'd like to be there the day they lock Mr. Hammer away for insanity. I guess it's worth the price of this book just to buy it for a dartboard (which is precisely what I intend to do). Yes, Mr. Hammer, this has definately impacted my life, and I hope I never see you stranded by the side of the road: the result will be the implementation of a process you didn't mention in your book...
Rating: 3
Summary: Heresy
Comment: Sorry, but I'm not as impressed by Hammer as he is of himself. I work for a large Fortune 100 company as a Director of Business Process Reengineering, and I'm NOT convinced after reading this that Hammer has rolled up his sleeves and gotten dirty (we all think it but no one will admit to it out loud). Just read the chapter about process owners and his theory about managing the employee and it is clear he has littler or no experience working with front-line $20K/year employees that are found in our operations. Sure, if you're working with professionals making $50K+ his theories are more plausible.
My boss swears by Hammer but when it comes to planning and performing the Redesign work she calls on my team to get it done. We aren't disciples of Hammer, but everyone on my team has read this book and in order to understand the terminology. Using the methodology found in this book will be of minimal use for planning and completing your BPR.
Rating: 5
Summary: A must read for anyone interested in how organizations work
Comment: I recently had the privilige of attending a Dr. Hammer seminar in Boston and can tell you that this book tracks closely with his seminar which was the best I have ever attended. The book however goes into much greater detail and depth than a one day high level seminar can go to. The portions that described the first principles of business (chapter 6)and the dramatic impact that process centered organizations will have on employees (the entire book)were standouts. I have already used information contained here in my work as a consultant for a major federal systems integrator. I am also going to try and get my children who are attending college and high school to read at least chapter 14 (What I Tell My Children)so that they can take advantage of Dr Hammer's guidance with respect to the selection of fulfilling educational and career choices. I think it is the best book on business that I have ever read.
I also understand the book was written for a general audience but it would have been nice to have some footnotes and research to underpin some of the pronouncements of business benefits. I tried to track the performance of American Standard, Texas Instruments, and GTE to see if I could confirm Hammer's assertions but it would have taken too much time. Maybe he can publish an addendum for those of us interested in such matters.
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Title: Reengineering the Corporation Revised Edition : Manifesto for Business Revolution, A by Michael Hammer, James Champy ISBN: 0066621127 Publisher: HarperBusiness Pub. Date: 05 June, 2001 List Price(USD): $16.95 |
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Title: The Reengineering Revolution by Michael Hammer ISBN: 0887307361 Publisher: HarperBusiness Pub. Date: 28 April, 1995 List Price(USD): $17.95 |
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Title: The Agenda : What Every Business Must Do to Dominate the Decade by Michael Hammer ISBN: 1400047730 Publisher: Three Rivers Press Pub. Date: 22 April, 2003 List Price(USD): $15.00 |
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Title: Reengineering Management : Mandate for New Leadership, The by James Champy ISBN: 0887307965 Publisher: HarperBusiness Pub. Date: 23 January, 1996 List Price(USD): $15.95 |
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Title: Process Innovation: Reengineering Work Through Information Technology by Thomas H. Davenport ISBN: 0875843662 Publisher: Harvard Business School Press Pub. Date: October, 1992 List Price(USD): $35.00 |
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