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Title: The Loyal Customer: A Lesson From a Cab Driver by Shep Hyken ISBN: 0-9637820-1-0 Publisher: Alan Pr Pub. Date: 10 May, 1999 Format: Paperback List Price(USD): $8.95

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Average Customer Rating: 5 (2 reviews)

Rating: 5
Summary: Lessons for everyone...
Comment: Shep Hyken's tale about a down-to-earth cabbie who treats his customers like gold contains gems for every person. It matters not if you are a top level executive or employed in social work or a Girl Scout selling cookies -- read this book!

Rating: 5
Summary: Most Valuable Cab Fare Ever Paid
Comment: Hyken provides a very comfortable read full of great insight. If you think your business has great customer service, use this book as a measuring stick. If your eyes aren't opened by these ideas, chances are your business won't be open long either.

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Title: Moments of Magic by Shep Hyken ISBN: 0963782002 Publisher: Alan Press Pub. Date: 01 September, 1996 List Price(USD): $12.95