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Title: Fight Back and Win: How to Work With Business and Get What You Want by Ellen Phillips ISBN: 1-4033-0444-0 Publisher: 1stBooks Library Pub. Date: November, 2002 Format: Paperback Volumes: 1 List Price(USD): $19.95

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Average Customer Rating: 5 (11 reviews)

Rating: 5
Summary: The best Christmas gift received
Comment: I do love a good read. One of my favorite gifts was the set of Ellen Phillips's "consumer empowerment" books. I actually began reading Fight Back and Win first as I knew it had a large section on senior/elderly issues. Even if I never write a complaint letter, I now own a valuable resource that tells me anything I want to know or how to find it out. The author is amazing. She doesn't condesend to us older people, and her sense of humor helps when discussing some of the self-help promotions that often make me feel ill-at-ease with younger so-called experts.

Of course if and when I get reday to write any sort of complaint letter, she shows me just how to do it to get the desired results. I can't thank Ms. Phillips enough (nor my daughter-in-law who gifted me with these wonderful books).

Rating: 5
Summary: A Painless Way to Get Action on Consumer Issues
Comment: The author of "Fight Back and Win" has done the research that most of us wish we had the time to do in order to get action on our complaints. Ms. Phillips has included many examples of letters that are succinct and easily edited to pertain to a variety of consumer complaint situations. At the end of each letter she has listed real names and state consumer protection agencies that one can contact or send carbon copies of the complaint letter. Even better, at the end of each chapter, she lists various organizations and websites tailored to each type of letter.

I myself used her book to quickly write a letter of my own that got a response within a week and the repair I sought completed within two weeks. This book truly can help consumers to "Fight Back and Win".

Rating: 5
Summary: Fight Back and Win
Comment: I actually put to use the book Fight Back and Win, by Ellen Phillips, and had great success! I had a travel problem with Delta Airlines and after reading Ms. Phillips's book I wrote them a letter. I was totally amazed how fast I received a response. I knew after reading her first book, Shocked, Appalled, and Dismayed, that between the two books I had all the facts and information I would need to write the appropriate letter to a big business. I honestly recommend this book as a useful book that will be helpful and not put on your bookshelf to collect dust!!!!