AnyBook4Less.com	Find the Best Price on the Web Order from a Major Online Bookstore
Home  |  Store List  |  FAQ  |  Contact Us  |
Ultimate Book Price Comparison Engine Save Your Time And Money Keyword AuthorISBN

Title: Telephone Courtesy and Customer Service (Fifty-Minute Series) by Lloyd C. Finch, Michael G. Crisp ISBN: 1-56052-064-7 Publisher: Crisp Pubns Pub. Date: February, 1995 Format: Paperback Volumes: 1 List Price(USD): $12.95

Your Country USA Canada United Kingdom Australia Austria Belgium France Germany Italy Netherlands Switzerland Currency AutoUSD CAD GBP EUR AUD CHF Delivery Only cheapest delivery All delivery options Include Used Books Are you a club member of: Barnes and Noble Books A Million Chapters.Indigo.ca

Average Customer Rating: 5 (1 review)

Rating: 5
Summary: Full of ideas and suggestions to improve customer service.
Comment: Telephone Courtesy & Customer Service is a classic example of how to manage the telephone. The author does and excellent job of intertwining telephone skills as they relate to customer service. Eighteen skills are presented in a "how to" positive manner. The impact of these telephone skills on customer service is illustrated in an easy to understand format. The point made is, that every employee telephone statement made to customers and other callers influences the customer's perception of the organization and of the service provided. Employee's determine the customer's perception by what they say and how they say it. Each statement can be delivered so that it leaves a positive impression on the customer or caller. Customer needs are also discussed. A section on employee attitude, as it pertains to customer service, is especially valuable. Overall, the book is a primer on telephone skills and, in my estimation, one of the best ever written. I recommend it!

Similar Books:

	Title: Telephone Skills from A to Z: The Telephone "Doctor" Phone Book (Fifty-Minute Series Book) by Nancy J. Friedman ISBN: 1560525800 Publisher: Crisp Pubns Pub. Date: June, 2000 List Price(USD): $13.95
	Title: Great Customer Service on the Telephone (The Worksmart Series) by Kristin Anderson ISBN: 081447795X Publisher: AMACOM Pub. Date: November, 1992 List Price(USD): $10.95