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Title: Achieving Service Excellence: Strategies for Healthcare by Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton ISBN: 1-56793-190-1 Publisher: Health Administration Press Pub. Date: 01 August, 2002 Format: Paperback Volumes: 1 List Price(USD): $72.00 |
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Title: Putting Patients First : Designing and Practicing Patient-Centered Care by Susan Frampton, Laura Gilpin, Patrick Charmel ISBN: 0787964123 Publisher: Jossey-Bass Pub. Date: 18 April, 2003 List Price(USD): $40.00 |
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Title: Managing Patient Expectations : The Art of Finding and Keeping Loyal Patients by Susan Keane Baker ISBN: 0787941581 Publisher: Jossey-Bass Pub. Date: 07 August, 1998 List Price(USD): $42.00 |
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Title: Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care (Management Series) by Irwin Press ISBN: 1567931898 Publisher: Health Administration Press Pub. Date: July, 2002 List Price(USD): $65.00 |
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Title: Service Line Success: Eight Essential Rules by Erin Preston Gee ISBN: 1567932177 Publisher: Health Administration Press Pub. Date: October, 2003 List Price(USD): $57.00 |
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Title: Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press) by Wendy Leebov, Gail Scott, Lolma Olson ISBN: 0787955779 Publisher: Jossey-Bass Pub. Date: 12 May, 2000 List Price(USD): $45.00 |
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