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Title: Principles of Total Quality, Second Edition by Jill Swift, Vincent K. Omachonu, Joel E. Ross ISBN: 1-57444-094-2 Publisher: Saint Lucie Press Pub. Date: 27 August, 1997 Format: Hardcover Volumes: 1 List Price(USD): $64.95

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Average Customer Rating: 5 (1 review)

Rating: 5
Summary: Buy the Book - Skip the Class
Comment: This book is a college text, for sure, but it is easily read and understood without enrolling for the course. I would recommend this book to anyone wanting both an introduction and a useable reference to the subject of Quality. A better investment than spending almost as much for a trendy "fluff" book, of which there are many. Also, many of the other books on the subject tend to focus mostly in manufacturing settings. This book deals equally with the service sector as well. Particularly good case studies at the end of the book, treated in depth.

Balance of methods, cases, and even a little history thrown in. Keeps it from being too boring.

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