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Title: Harvard Business Review on Crisis Management (A Harvard Business Review Paperback) by Norman R. Augustine, Anurag Sharma, Idalene F. Kesner, N. Craig Smith, Robert J Thomas, John A. Quelch, Greg Brenneman, Linda Hill, Craig Smith ISBN: 1-57851-235-2 Publisher: Harvard Business School Press Pub. Date: January, 2000 Format: Paperback Volumes: 1 List Price(USD): $19.95

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Average Customer Rating: 4.5 (2 reviews)

Rating: 5
Summary: Excellent!
Comment: Great book. Good case studies. Solid crisis management examples

Rating: 4
Summary: A useful tool
Comment: Acquiring required skills and tools to effectively manage or mitigate crises is essential to the success of modern organizations. 'Harvard Business Review on Crisis Management' is a collection eight essays presenting new ideas and concepts on how to manage, mitigate crises and other related key issues in a rapidly changing business environment.

Some of the essays in this collection are written by leading management consultants and CEOs. Topics covered include; 'strategic approaches to product recalls', 'leadership', 'what happens when an executive defects' and how companies can develop better media policies and plans as part of crisis management and preparedness.

My favorite is Norman R Augustine's essay titled 'Managing the Crisis You Tried to Prevent'. In this well researched essay, Augustine describes six stages of a crisis drawing lessons from several well-known crises. The important issue emerging is that "almost every crisis contains within itself' the seeds of failures as well as the "roots of failure." Drawing quotations from Shakespeare and Oscar Wilde, the author provides very useful insights into understanding, managing and preventing a crisis.

This book is a useful tool for executives and managers who need to upgrade their knowledge or gain access to leading experts on topics related to crisis management.

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