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Title: The Heart of Change: Real-Life Stories of How People Change Their Organizations by John P. Kotter, Dan S. Cohen ISBN: 1-57851-254-9 Publisher: Harvard Business School Press Pub. Date: 01 August, 2002 Format: Hardcover Volumes: 1 List Price(USD): $24.95 |
Average Customer Rating: 4.2 (15 reviews)
Rating: 5
Summary: Worth the time to read...then pass it on.
Comment: I will admit to being skeptical when I was first introduced to this book. I had not read the original book, "Leading Change" by John Kotter for the same reason that I was reluctant this time...books that focus on change mangement are generally too dry and formula driven. This book was also driven upon the 8-step process highlighted in the first book.
However, I was told that the book focused this time more on the behavior changes of people that are needed to make change successful...and from experience, I knew that getting employees to really want to make a change makes all the difference to a successful change effort.
The book uses stories to describe how to educate and motivate others to accept change through the 8-step process. If you just look at the eight steps, they appear dry and built on well-worn cliches. Increase Urgency, Build the Guiding Team, Get the Vision Right, Communicate for Buy-In, Empower Action, Create Short-Term Wins, Don't Let Up, and Make Change Stick. Certainly, anyone that has led change can figure this out.
However, I found the stories to be very practical in describing the concept of See, Feel, Change that is needed by all employees to really embrace the change emotionally and not just logically. They have to want to change their own behaviors, not just for the project, but forever. The story I could relate to the most was "The Boss Goes to Switzerland". I have seen this happen numerous times for others and myself.
This book has practical content that can be referred to over and over again...I will use this book each time a new change initiative gets underway. Recommended for all business leaders.
Rating: 4
Summary: The Heart of Change
Comment: As the title indicates it's a "how to" book of real life stories of how people changed their organizations. This is not a quick fix-it remedy book. It has real take-away values and merits applicable not only for the corporate environment but for any organization where people are recognized as the key to success through change. Kotter introduces his book with the premise that people are more willing to change if shown a "truth that will influence their feelings" rather than be bombarded with analytical data that force them to change their thinking. He then introduces his 8-step process which will lead to successful large-scale change. To further validate his viewpoint Kotter includes examples of real stories of individuals(managers, tech people, presidents, etc) who succeeded in bringing about positive change to their companies of course sometimes after much frustration and repeating of certain steps. I strongly recommend this book for those who are "change agents." The book also lists an interactive site for additional tips to one's personal change effort. The book is dynamic and forceful and an excellent resource for those organizations/communities of practice with the vision for the future and a "heart for change."
Rating: 4
Summary: Show, don't tell
Comment: If you've ever felt like you're not powerful enough to make needed changes in your organization, this book has a powerful message for you: Approach change in the right way and you'll make things happen.
Filled with real-life stories, this book offers lots of inspiration. Perhaps the strongest anecdote is the story of an executive presentation made by a mid-level manager and an intern about revamping a wasteful purchasing process. Instead of cranking out a fancy report, the manager and intern filled a box of 424 different pairs of gloves (with attached price tags ranging from $5-$17) that the company was buying. Then they dumped the box on the boardroom table, clearly making a point that this process needed to be fixed.
The moral: Communicate change by appealing to emotions. And often, emotions are stirred by showing people, not just telling them.
A solid read.
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Title: Leading Change by John P. Kotter ISBN: 0875847471 Publisher: Harvard Business School Press Pub. Date: 15 January, 1996 List Price(USD): $24.95 |
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Title: Good to Great: Why Some Companies Make the Leap... and Others Don't by Jim Collins ISBN: 0066620996 Publisher: HarperCollins Pub. Date: 16 October, 2001 List Price(USD): $27.50 |
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Title: Managing Transitions: Making the Most of Change by William Bridges ISBN: 0738208248 Publisher: Perseus Publishing Pub. Date: 27 May, 2003 List Price(USD): $16.95 |
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Title: John P. Kotter on What Leaders Really Do (Harvard Business Review Book) by John P. Kotter ISBN: 0875848974 Publisher: Harvard Business School Press Pub. Date: April, 1999 List Price(USD): $22.95 |
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Title: Primal Leadership: Realizing the Power of Emotional Intelligence by Daniel Goleman, Annie McKee, Richard E. Boyatzis ISBN: 157851486X Publisher: Harvard Business School Press Pub. Date: 15 March, 2002 List Price(USD): $26.95 |
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