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Title: Why I Hate Flying: Tales for the Tormented Traveler by Henry Mintzberg ISBN: 1587990636 Publisher: Texere Pub. Date: 01 April, 2001 Format: Hardcover Volumes: 1 List Price(USD): $16.95 |
Average Customer Rating: 2.21
Rating: 4
Summary: It's humor but it's not fiction
Comment: I was at the bookstore buying more serious books on Six Sigma when this little gem jumped out at me.
By the time I got to the chapter dealing with food I was weeping with laughter. Just about everyone cops a swipe in this book and as an Australian, MBA qualified manager who used to work at Sydney Airport, I felt a few barbs myself.
Henry is working outside of his normal style and doesnt always pull it off but I nonetheless was refreshed to see that this world-wide authority on management shares some of my own misgivings about Globalism with a big G and Management with a big M.
The insights are a useful whack on the side of the head for anybody involved in managing any business. Readers who have travelled only a fraction of Mintzberg's air-miles are also bound to identify with at least some of his anecdotes, as I did.
By the end of the book you should understand the difference between Customer Service and customer service.
So, if your management-reading palate is a little jaded then treat this as sorbet-for-the-management soul.
Rating: 1
Summary: Theory vs. Reality
Comment: I started reading this book in one of the lounges at JFK's Terminal One (and continued reading it over an excellent glass of wine on my way to Frankfurt). Hence the atmosphere was right somehow). Mr. Mintzberg is one of these "Professor of Economics Guru" who's frequently travelling and knows all about the world - except the real one. The "real one" in today's economics is surviving, especially for the airline industry. Airlines do have to fill their planes and make more revenues than they do have cost - as simple as that! Obviously Mr. Mintzberg has a hard time to get used to the fact that airlines can't give away anything for free. He's one of these guys spending 150 bucks for going overseas and expecting - of course - an upgrade for free including all the good stuff served in Business and First Class. Since that does not happen all the time he's blowing out all of his frustrations in this book. I feel sorry for having spent the money for this book, it's not worth it.
Rating: 1
Summary: Very irritated I spent money on this book
Comment: So, I'm at O'Hare and I pick up this book because I hate flying too. Read the first ten pages or so and realized to my horror that this piece of tripe was all I had to read for the next few hours.
The purchase of this book led to me reading the inflight magazine. Dreadful, just dreadful. The only reason I didn't leave it in the seatback in front of me is because I didn't want to inflict the same damage on another poor traveler.
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Title: STRATEGY SAFARI : A Guided Tour Through The Wilds of Strategic Mangament by Henry Mintzberg, Bruce Ahlstrand, Joseph Lampel ISBN: 0684847434 Publisher: Simon & Schuster Pub. Date: September, 1998 List Price(USD): $27.00 |
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Title: The Rise and Fall of Strategic Planning: Reconceiving Roles for Planning, Plans, Planners by Henry Mintzberg ISBN: 0029216052 Publisher: Free Press Pub. Date: January, 1994 List Price(USD): $35.00 |
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Title: MINTZBERG ON MANAGEMENT by Henry Mintzberg ISBN: 0029213711 Publisher: Free Press Pub. Date: August, 1989 List Price(USD): $40.00 |
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Title: Execution: The Discipline of Getting Things Done by Larry Bossidy, Ram Charan, Charles Burck ISBN: 0609610570 Publisher: Crown Pub Pub. Date: 11 June, 2002 List Price(USD): $27.50 |
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Title: Stupid White Men ...and Other Sorry Excuses for the State of the Nation! by Michael Moore ISBN: 0060392452 Publisher: Regan Books Pub. Date: 19 February, 2002 List Price(USD): $24.95 |
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