AnyBook4Less.com	Find the Best Price on the Web Order from a Major Online Bookstore
Home  |  Store List  |  FAQ  |  Contact Us  |
Ultimate Book Price Comparison Engine Save Your Time And Money Keyword AuthorISBN

Title: The Executive Guide to Call Center Metrics by James C. Abbott ISBN: 1-887355-08-1 Publisher: Robert Houston Smith Publisher Pub. Date: 15 April, 2004 Format: Paperback Volumes: 1 List Price(USD): $34.95

Your Country USA Canada United Kingdom Australia Austria Belgium France Germany Italy Netherlands Switzerland Currency AutoUSD CAD GBP EUR AUD CHF Delivery Only cheapest delivery All delivery options Include Used Books Are you a club member of: Barnes and Noble Books A Million Chapters.Indigo.ca

Average Customer Rating: 5 (1 review)

Rating: 5
Summary: To understand metrics, read this book first!
Comment: Very good approach to metrics and how to apply metrics to call center operations in order to understand and support the goals of the call center. Mr. Abbott uses easy to understand language and examples rather than technical language and equasions and this makes it very easy to understand the principals and see the big picture. Every manager should be required to read this as thier first book on metrics.