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Title: Customer Service PowerPoint Content by Andrew E. Schwartz ISBN: 1-928950-95-7 Publisher: Andrew E. Schwartz Pub. Date: 02 November, 2000 Format: CD-ROM List Price(USD): $89.95

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Average Customer Rating: 3 (2 reviews)

Rating: 1
Summary: Typos Included
Comment: The product was not what I expected. I found 2 typos and I did not even go through the whole presentation. Some of the grammar was odd as well.

Rating: 5
Summary: Customer Service
Comment: Very informative, useful information. Very relevant to everyday dealings both professional and personal.