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Call Center-Steuerung. So optimieren Sie den Betrieb Ihres Call Centers

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Title: Call Center-Steuerung. So optimieren Sie den Betrieb Ihres Call Centers
by Bodo Böse, Erhard Flieger, Matthias Temme
ISBN: 3-528-05746-7
Publisher: Vieweg Verlagsgesellschaft
Pub. Date: 29 March, 2001
Format: Hardcover
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