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The Effects of Perceived Control and Customer Crowding on the Service Experience (Working Paper, Report No 90-105)

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Title: The Effects of Perceived Control and Customer Crowding on the Service Experience (Working Paper, Report No 90-105)
by John E. G. Bateson, Michael K. M. Hui
ISBN: 9-9928004-7-X
Publisher: Marketing Science Inst
Pub. Date: 01 June, 1990
Format: Paperback
List Price(USD): $18.00

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