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1. |  | Title: Measuring Customer Satisfaction: Development and Use of Questionnaires by Bob E. Hayes ISBN: 087389362X Publisher: American Society for Quality Pub. Date: November, 1997 List Price: $35.00 Amazon.com Price: $35.00 |
| 2. |  | Title: Cómo medir la satisfacción del cliente : diseño de encuestas, uso y métodos de análisis estadístico by Bob, Jr. Hayes, Bob E. Hayes ISBN: 9706134514 Publisher: Oxford University Press Mexico S.A. de C.V. Pub. Date: 12 November, 1999 List Price: $21.00 Amazon.com Price: $21.00 |
| 3. |  | Title: Kansas Wetlands: A Wildlife Treasury by Joseph T. Collins, Suzanne L. Collins, Bob Gress, Jim Minnerath, John E. Hayes ISBN: 0700606351 Publisher: Univ Pr of Kansas Pub. Date: October, 1994 List Price: $24.95 Amazon.com Price: $24.95 |
| 4. |  | Title: Cómo medir la satisfacción del cliente by Bob E. Hayes, Bob, Jr. Hayes ISBN: 848088391X Publisher: Gestio 2000 Pub. Date: 1999 List Price: $29.95 Amazon.com Price: $29.95 |
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