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1. |  | Title: Operations Management in Service Industries and the Public Sector: Text and Cases by Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris ISBN: 0471908010 Publisher: John Wiley & Sons Pub. Date: 08 November, 1985 List Price: $165.00 Amazon.com Price: $165.00 |
| 2. |  | Title: Services Management: New Directions & Perspectives by Colin G. Armistead, Richard Teare ISBN: 0304336246 Publisher: Cassell Academic Pub. Date: 01 November, 1996 List Price: $100.00 Amazon.com Price: $100.00 |
| 3. |  | Title: Managing Business Processes: Bpr and Beyond by Colin G. Armistead, Philip Rowland, Colin Armistead, A. P. Rowland ISBN: 047195490X Publisher: John Wiley & Sons Inc Pub. Date: October, 1996 List Price: $55.00 Amazon.com Price: $55.00 |
| 4. |  | Title: Outstanding Customer Service: Implementing the Best Ideas from Around the World (Financial Times Series) by Colin G. Armistead, Graham Clark ISBN: 1556236298 Publisher: Irwin Professional Publishing Pub. Date: 01 November, 1993 List Price: $25.00 Amazon.com Price: $17.00 |
| 5. |  | Title: Customer Service and Support: Implementing Effective Strategies by Colin G. Armistead, Graham Clark ISBN: 0273032739 Publisher: Trans-Atlantic Pubns Pub. Date: 01 February, 1993 List Price: $68.50 Amazon.com Price: $68.50 |
| 6. |  | Title: Effective Organizations: Looking to the Future by Colin Armistead, Julia Kiely ISBN: 0304702625 Publisher: Cassell Pub. Date: 01 November, 1997 List Price: $99.50 Amazon.com Price: $99.50 |
| 7. |  | Title: The Customer Support Audit by Colin Armistead ISBN: 1902433734 Publisher: Cambridge Strategy Publications Pub. Date: 2001 |
| 8. |  | Title: The Service Management Audit by Colin Armistead ISBN: 1902433599 Publisher: Cambridge Strategy Publications Pub. Date: 2001 |
| 9. |  | Title: Operations Management in Service Industries and the Public Sector: Teacher's Manual by Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris ISBN: 0471909416 Publisher: John Wiley and Sons Ltd Pub. Date: 24 December, 1985 |
| 10. |  | Title: Inspired Customer Service: Strategies for Quality Customer Service by Colin G. Armistead, David Clutterbuck ISBN: 074940826X Publisher: Kogan Page Pub. Date: December, 1993 List Price: $32.95 Amazon.com Price: $32.95 |
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