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1. |  | Title: Call Center People Management Handbook and Study Guide by Brad Cleveland, Debbie Harne ISBN: 0970950748 Publisher: Call Center Press Pub. Date: 01 February, 2003 List Price: $199.00 Amazon.com Price: $199.00 |
| 2. |  | Title: Call Center Operations Management Handbook and Study Guide by Brad Cleveland, Debbie Harne ISBN: 0970950756 Publisher: Call Center Press Pub. Date: 01 February, 2003 List Price: $199.00 Amazon.com Price: $199.00 |
| 3. |  | Title: Call Center Customer Relationship Management Handbook and Study Guide by Brad Cleveland, Debbie Harne ISBN: 0970950764 Publisher: Call Center Press Pub. Date: 01 February, 2003 List Price: $199.00 Amazon.com Price: $199.00 |
| 4. |  | Title: Call Center Leadership and Business Management Handbook and Study Guide by Brad Cleveland, Debbie Harne ISBN: 0970950772 Publisher: Call Center Press Pub. Date: 01 February, 2003 List Price: $199.00 Amazon.com Price: $199.00 |
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