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1. |  | Title: The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value by Frederick F. Reichheld, Thomas Teal ISBN: 1578516870 Publisher: Harvard Business School Press Pub. Date: 15 September, 2001 List Price: $16.95 Amazon.com Price: $11.87 |
| 2. |  | Title: Loyalty Rules! How Leaders Build Lasting Relationships by Frederick F. Reichheld, Harvard Business School Press ISBN: 1578512050 Publisher: Harvard Business School Press Pub. Date: 10 August, 2001 List Price: $27.50 Amazon.com Price: $19.25 |
| 3. |  | Title: Loyalty Rules: How Today's Leaders Build Lasting Relationships by Frederick F. Reichheld ISBN: 1591393248 Publisher: Harvard Business School Press Pub. Date: 03 July, 2003 List Price: $16.95 Amazon.com Price: $11.87 |
| 4. |  | Title: Avoid the Four Perils of CRM (HBR OnPoint Enhanced Edition) by Darrell Rigby, Frederick F. Reichheld, Phil Schefter ISBN: B000063RRB Publisher: Harvard Business School Press Pub. Date: 10 December, 2003 List Price: $7.00 Amazon.com Price: $7.00 |
| 5. |  | Title: The Quest for Loyalty: Creating Value Through Partnership by Frederick F. Reichheld, Scott D. Cook ISBN: B00005KHBT Publisher: Harvard Business School Press List Price: $29.95 Amazon.com Price: $20.97 |
| 6. |  | Title: Zero Defections: Quality Comes to Services (HBR OnPoint Enhanced Edition) by Frederick F. Reichheld, Jr. W. Earl Sasser ISBN: B00005REI7 Publisher: Harvard Business School Press Pub. Date: 10 December, 2003 List Price: $7.00 Amazon.com Price: $7.00 |
| 7. |  | Title: Loyalty-Based Management (HBR OnPoint Enhanced Edition) by Frederick F. Reichheld ISBN: B00005REIC Publisher: Harvard Business School Press Pub. Date: 10 December, 2003 List Price: $7.00 Amazon.com Price: $7.00 |
| 8. |  | Title: E-Loyalty: Your Secret Weapon on the Web (HBR OnPoint Enhanced Edition) by Frederick F. Reichheld, Phil Schefter ISBN: B00005REI6 Publisher: Harvard Business School Press Pub. Date: 10 December, 2003 List Price: $7.00 Amazon.com Price: $7.00 |
| 9. |  | Title: Learning from Customer Defections by Frederick F. Reichheld ISBN: B00005RZ5U Publisher: Harvard Business School Press Pub. Date: 10 December, 2003 List Price: $6.00 Amazon.com Price: $6.00 |
| 10. |  | Title: Lead for Loyalty (HBR OnPoint Enhanced Edition) by Frederick F. Reichheld ISBN: B00005REJ7 Publisher: Harvard Business School Press Pub. Date: 10 December, 2003 List Price: $7.00 Amazon.com Price: $7.00 |
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