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1. |  | Title: Action Plans for the Small Business: Growth Strategies for Businesses Wondering Where to Go Next by Shailendra Vyakarna, Shailendra Vyakarnam, John W. Leppard ISBN: 188003039X Publisher: Drake Beam Morin (DBM) Pub. Date: November, 1995 List Price: $25.00 Amazon.com Price: $25.00 |
| 2. |  | Title: Marketing by Matrix: 100 Practical Ways to Improve Your Strategic and Tactical Marketing by John Leppard, Malcolm H. B. McDonald ISBN: 0844234559 Publisher: NTC Publishing Group Pub. Date: March, 1993 List Price: $24.95 Amazon.com Price: $24.95 |
| 3. |  | Title: Cómo mejorar su servicio al cliente by John Leppard, Liz Molyneux ISBN: 8480882816 Publisher: Gestio 2000 Pub. Date: 1997 List Price: $24.95 Amazon.com Price: $24.95 |
| 4. |  | Title: Auditing Your Customer Service: The Foundation for Success by John Leppard, Liz Molyneux ISBN: 0415097320 Publisher: International Thomson Publishing Pub. Date: November, 1994 List Price: $20.95 Amazon.com Price: $20.95 |
| 5. |  | Title: A Marketing Action Plan for the Growing Business by Shailendra Vyakarnam MBA, John W. Leppard ISBN: 0749426497 Publisher: Kogan Page Pub. Date: 01 January, 1999 |
| 6. |  | Title: The Marketing Audit: Translating Marketing Theory into Practice (The Marketing Series: Practitioner) by John Leppard, Malcolm H. B. McDonald ISBN: 0750617063 Publisher: Butterworth-Heinemann Pub. Date: April, 1999 List Price: $34.95 Amazon.com Price: $34.95 |
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