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1. |  | Title: Call Center Agent Turnover and Retention: The Best of Call Center Management Review by L. Ahearn, B. Bauer, S. Burchman, JB. Kerwin, J. Carver, M. Cline, S. Hush, R. Kingsland, G. Levin, J. Mayben ISBN: 0970950799 Publisher: Call Center Press Pub. Date: 01 August, 2002 List Price: $16.95 Amazon.com Price: $11.87 |
| 2. |  | Title: Savage Seas by R Kingsland ISBN: 1575000784 Publisher: TV Books Pub. Date: 01 June, 1999 List Price: $29.95 Amazon.com Price: $29.95 |
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