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1. |  | Title: The Service Pro: Creating Better, Faster, and Different Customer Experiences by Rick Tate, Josh Stroup ISBN: 087425731X Publisher: Human Resource Development Pr Pub. Date: 01 January, 2003 List Price: $7.95 Amazon.com Price: $7.95 |
| 2. |  | Title: Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality by Gary Heil, Tom Parker, Rick Tate, Rick Tate ISBN: 0471286311 Publisher: Wiley Pub. Date: January, 1995 List Price: $26.95 Amazon.com Price: $26.95 |
| 3. |  | Title: Training for Managers and Executives: The Service Pro--Service Leadership by Rick Tate, Josh Stroup ISBN: 0874257352 Publisher: HRD Press, Inc. Pub. Date: January, 2003 List Price: $695.00 Amazon.com Price: $695.00 |
| 4. |  | Title: Training for Everyone: The Service Pro--Better, Faster, and Different by Rick Tate, Josh Stroup ISBN: 0874257336 Publisher: HRD Press, Inc. Pub. Date: January, 2003 List Price: $695.00 Amazon.com Price: $695.00 |
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